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Bank of Coral Gables
Customer Satisfaction Survey


At Bank of Coral Gables , we pride ourselves on providing excellent service to our customers.
Please take a moment to let us know how we're doing.

In what manner was your most recent contact with Bank of Coral Gables ?

In Person
By Telephone
Internet
Other (please describe):

What was your contact regarding?

Checking Account
Savings Account
Certificate of Deposit
Residential or Consumer Loan
Commercial Loan
Internet Banking/Online Bill Payment Service
Other (please describe):

Thinking about your most recent contact, how would you rate our abiltiy to help you?

Excellent
Good
Average
Poor

How would you rate our overall knowledge of your problem or question?

Excellent
Good
Average
Poor

How would you rate our courteousness?

Excellent
Good
Average
Poor

How would you rate us on the following?

 

Excellent

Good

Average

Poor

Listened Attentively

Friendly

Helpful

Professional Manner

Professional Appearance

Demonstrated Understanding

How would you rate our ability to answer your questions or resolve your issue/need?

Excellent
Good
Average
Poor

Overall how would you rate your experience with Bank of Coral Gables as the provider of your financial needs?

Excellent
Good
Average
Poor

How would you rate Bank of Coral Gables 's products?

 

Excellent

Good

Average

Poor

Checking Accounts

Savings Accounts

Internet Banking

Online Bill Payment

Consumer Loans

Home Loans

Deposit Rates

Loan Rates

Other Services

Would you recommend Bank of Coral Gables to family, friends or business affiliates?

Yes
No (If no, why?):

How would you rate Bank of Coral Gables website?

Excellent
Good
Average
Poor

How can we better serve you?

Additional Comments

Optional Information

Name: 

Address: 

Phone: 

 


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Bank of Coral Gables
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